The Royal Pacific Hotel & Towers, Kowloon, Hong Kong
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Frankie Lai, Knowledge Manager,
Frankie Lai is a Knowledge Manager at the world's largest telecom equipment and solution provider, based in mainland China. He has experience in successfully implementing knowledge management strategy and programs in large organisations, together with Nick Milton and Nancy Dixon.
Frankie is a community leader and facilitator of Supply Chain Knowledge Community of Practice which has 5,000 members. He is currently studying for a Master's degree at The Hong Kong Polytechnic University in Knowledge Management.
Eric Chan, Chairman
Knowledge Management Development Centre
Lr. Eric Chan BSc (Eng.), MBA, MCIM, FIET, Chartered Marketer and Chartered Engineer (C.Eng)
Eric Chan is currently Head of Products & Services, Hutchison Global Communications. He oversees HGC Product Innovation and manages the whole portfolio of Products from Telecom to Cloud and Managed Services. Mr Chan is a veteran in the telecommunications industry with over 25 years of experience in ICT, Marketing, Product, Business Development & Management Consultancy. Mr Chan has been instrumental in many telecom services development in HK and has masterminded a wide range of strategic projects. Before joining Hutchison Telecom, Mr Chan held various senior positions in local and global telecommunication companies. Mr Chan also serves on many Industry & University Advisory Boards, Professional Bodies (Chairman of KMDC) and Charitable Organizations. The Knowledge Management Development Centre (KMDC) is a charitable organization set up in 2004 by a group of committed Knowledge Management practitioners from various industries and government. The founders of KMDC are also former executive members of the first KM interest group (CoP) in Hong Kong, the 'Knowledge Management Development Community'. The KMDC aims to promote the awareness and advance the practice of Knowledge Management in Hong Kong. Mr Chan currently sits on a number of international KM professional boards and regularly acts as judging panel for international KM awards.
Gurteen Knowledge Community
David is well known globally as an advocate for more conversation in our organizational lives and as the creator of the Gurteen Knowledge Café – a powerful conversational tool for bringing people together to have meaningful conversations. He is the founder of the Gurteen Knowledge Community – a global network of over 21,000 people in over 160 countries whose purpose is to connect its members with like-minded people, new ideas, and alternative ways of working. Members receive his free monthly Knowledge-Letter that is now in its 13th year.
David curates the Gurteen Knowledge website gurteen.com, a resource site that contains book reviews, articles, people profiles, event calendars, inspirational quotations, an integral blog and much more on subjects that include knowledge management, informal learning, creativity and innovation. In June 2010, David won the ARK Group’s lifetime achievement award for services to KM.
Carla Sapsford Maloney, Director
Strategic Knowledge Partners Ltd.
Carla Sapsford Maloney has helped pioneer an internal knowledge-retention programme in the oil and gas industry for retaining a company's most vital tacit as well as explicit knowledge assets. The programme was designed to capture the knowledge of incoming experienced hires, retiring senior staff and managers transferring between teams or projects. Clients have included: Shell Global Solutions, Unilever Europe, ABN AMRO Bank, Business FM, Gorgon LNG project, Keppel FELS, Singapore Power, an Attorney General’s Chambers and INCEIF (Islamic Finance University).
Incorporating a unique private sector and investigative perspective, Carla has refined a tacit knowledge capture process for capturing and sharing critical knowledge within organisations. She specialises in practical, non-jargony, people-oriented processes that employees actually want to use. Carla has built her consulting career on asking questions which open up valuable knowledge that individuals and teams do not even know they have. Her work often makes an often complex subject accessible to the layperson, and she promotes cross-sector collaboration across academia, industry, NGOs and the public sector.
Carla holds a double master’s degree from Columbia University in the City of New York, in Journalism and International Affairs and a bachelors in International Relations from Wellesley College.
Major Barry Byrne, Chief Information and Knowledge Management Officer
Irish Defence Forces
Major Barry Byrne is Chief Information and Knowledge Management Officer for the Irish Defence Forces, Headquartered in Dublin.
Barry is leading an internationally acclaimed KM programme developing policies, procedures and technological solutions to improve Information and Knowledge Management in the Irish Defence Forces. This project grew out of years of academic and empirical research conducted for his master’s thesis. The technical platform, delivered through SharePoint 2013 provides full EDRMS capabilities, enterprise social, innovative knowledge management solutions, and has been recognised by international military and corporate organisations. The project team were recently awarded IT professionals of the year and Intellectual and Knowledge Management programme of the year.
Barry has served in a variety of roles in overseas missions; Logistics in Liberia in 2006, chief ICT officer in 2007 in Lebanon and civil-military coordination and operations officer in the Democratic Republic of the Congo in 2011.
Eric Hunter, Director of Knowledge, Technology & Innovation Strategies
Bradford & Barthel LLP
Eric Hunter is the Director of Knowledge, Technology & Innovation Strategies at Bradford & Barthel, LLP and Executive Director of Spherical Models, LLC. Eric is integrating a social media, knowledge, big data and predictive collaboration environment within the firm and is constantly looking to leverage innovation solutions to enhance client service interaction while driving business optimization solutions internally. Eric leads the Spherical Models team focusing on spherical business models through innovations in big data, process innovation, strategic pricing, predictive analytics, social and collaborative cloud solutions. Eric speaks and writes on competitive strategy, evolving business models, big data, process innovation, strategic pricing, predictive analytics and collaborative cloud solutions globally and is the recipient of The Global KM Congress’ 2015 ‘Global Knowledge Leadership Award’ and ILTA’s 2010 ‘Knowledge Management Champion’ Distinguished Peer and ILTA’s 2010 ‘Innovative Member’ awards. Eric is on the editorial board for Managing Partner, and has recently published a book: “The Sherlock Syndrome, Strategic Success through Big Data and the Darwinian Disruption” with the Ark Group. Follow Eric on Twitter @thelihunter.
Association of KM Practitioners
Andreas’ career started in the Quality Management field in the engineering industry. Having worked for two major Design Consultancies and the Airport Authority as Quality Manager, his skill set covered not only quality auditing and management but also included managing intranets, physical libraries, asset management and managing innovation projects.
After completing the KM Master’s programme is 2010, Andreas joined the MTR Project Division’s Innovation and Knowledge Management team as the manager for innovation (EII – Innovation). This position encompassed more than just developing and monitoring innovation projects, it included managing the intranet both in terms of creation and curation of content as well as system administration, assisting the many communities of practice develop and carry out programmes of activities, liasing with other knowledge management specialists in the organization, carrying out innovation and after action review workshops and publicizing innovation within the organisation through publications and events.
This was followed by the position of Knowledge Management Director at Pico Global Services, the corporate arm of the Pico group. As a director level position this mean developing an overall KM strategy and liaise with the heads of the various offices around the world to introduce and develop KM practices. There were also practical tasks of monitoring and administering the intranet, maintaining the global staff list, and developing a Design Library system to capture the knowledge of past projects for inspiration and reuse.
With this wealth of experience, he is now working as a freelance consultant, and is perfecting his elevator speech on what the term knowledge really means.
Janice Record, Head of International Knowledge and Insight
DLA Piper, International
Janice Record is an experienced law firm knowledge manager who is constantly looking for innovative and creative ways to keep knowledge flowing. As Head of Knowledge Management for DLA Piper in Asia, Janice has deep understanding of the challenges of implementing KM across multiple geographies and the difficulties that can be brought about by language, cultural and market differences. Handling these complexities often requires a different approach to that of traditional legal KM – one that balances firmwide approaches with local needs to maximise the participation and effectiveness of KM.
Janice has been involved in legal KM for the past decade. She joined DLA Piper in 2006 as a professional support lawyer supporting the UK Real Estate practice and then moved to the Hong Kong office in 2009 to support the Asia practice. Prior to that, Janice was a practising lawyer at a Magic Circle firm specialising in commercial real estate. As a British Chinese brought up with two cultural identities, Janice is always fascinated by how living and working in Asia contrasts with the UK and how these contrasts provide rich insight to both Asian and British culture.
Madhukar Kalsapura, Founder and Chief
Knowurture Health Solutions
Madhukar Kalsapura is a successful KM & Innovation expert who believes that broken healthcare can be fixed by appropriate technologies and convergence of expertise.
He has more than 17 years’ of corporate leadership roles in organisations such as AOL, Nokia and Steria. He is a mathematician, strategist and technology evangelist.
Hari’s role includes leading Business Excellence initiatives (Knowledge Management, Six Sigma, Customer Advocacy, Analytics and SEPG) across the organization and enabling analytics-driven decision-making culture. Hari is a Business Transformation Leader with blend of business excellence, Continuous Improvement, Analytics, Knowledge Management and Change management skillset for driving Business Parameters (Growth, Profitability, Customer reference-ability).
Hari Prasad Reddy, Deputy Manager
Hari has over 16 years’ of experience in the areas of Business Excellence, Process Excellence (Lean Six Sigma, Kaizen etc.), Business Transformation, Analytics, Knowledge Management and Consulting. He has worked with General Electric as Six Sigma Master Black Belt, filed a Patent Application on Sensitivity Add-in tool (Transformation tool) for the calculation of sensitivity coefficients in August 2002, and mentored around 500 Six Sigma Projects in Engineering, IT and Services.
Hari has a doctorate in Mechanical Engineering from Indian Institute of Technology, Madras.
Received Best Six Sigma Project of the Month award from GE Power Systems in Feb 2003.
CEO Team Excellency award from GE Power Systems for his Black Belt Project.
Certificate of Achievement for demonstrating the GE Value “Solve” from President and CEO of GE Infrastructure Water & Process Technologies, George Oliver in 2004.
Received Best Six Sigma Project-2005-06 award at Wipro Corporation Level
First Runner up award under the LEAN Six Sigma (Services) category in Six Sigma Excellence Awards-2006 national competition held by Symbiosis Management Institute, Pune India.
Received 2nd Prize in the IT/ITES category for one of the Six Sigma projects in the National level ISI&NIQR Six Sigma Project Contest held by ISI in Bangalore in Feb 2007.
Best Practice Manager Award in 2009-10 across Wipro Consulting Services.
WCS IMEA – Deal Champion award for winning the largest consulting order for the region in March 2012.
“EPIFANIO” award for Capability building in teams at Wipro Quality organization level in March 2013.
Knowledge Management Leadership Award in Asia Thought Leadership Excellence in Aug 2014.
Received the 50 Most Influential Knowledge Management Professionals award from World Education Congress in 2015.
Received Global KM leader award from World Education Congress in 2016.
Hari wrote a chapter on “Youth and Cross-Generational KM”, in ARK Group’s Next Generation KM – Insights and Practice for Resilient Organizations.
Published an article in APQC on “Using Gamification to Enhance Knowledge Sharing, Collaboration, and Learning”.
Published Case study on “KM and Gamification – Wipro Limited”, in ARK Group’s Gamification: Engaging your Workforce.
Andrew Headley, Consultant
Andrew Hedley works with the leaders of law firms on issues of vision, strategy and change in what is an increasingly dynamic and unpredictable market. He is engaged by firms to assist in developing strategy which responds to these challenges and creates sustainable competitive advantage. Alongside major project engagements, he is a sought-after strategy group guide, partner retreat speaker, workshop facilitator and coach.
He frequently contributes to specialist management publications and is a regular keynote conference speaker. He is the author of The Law Firm Merger: The Leader’s Guide to Strategy & Realisation (2014), Client Strategy in a Changing Legal Market (2011) and Developing Strategic Client Relationships (2008).
Andrew is a member of the editorial board of Managing Partner magazine and sits on the judging panel of the MPF European Practice Management Awards. He has served as a judge for The Lawyer Management Awards and the Legal Marketing Awards as well as sitting on the Advisory Board of The Lawyer Business Leadership Summit and being the Course Director of the Cambridge Marketing College CIM Professional Diploma in Professional Services Marketing. He has been a visiting speaker on both the Nottingham Law School's MBA in Legal Practice and the Postgraduate Certificate in Legal Practice Management at Manchester Law School.
He has been admitted as a Fellow of the Institute of Directors, the Strategic Planning Society, the Chartered Management Institute, Cambridge Marketing College and the Royal Society of Art. He is a member of the Triple Nine Society.
He established Hedley Consulting (www.hedleyconsulting.com) in 2005 after approaching a decade as the Business Development Director of two UK Top 20 international law firms. His practice is recognised as a leading boutique strategy consultancy within the legal sector.
Adeline Chin Yi Fen, Knowledge Manager
Messrs Shook Lin & Bok
Adeline Chin is the Knowledge Manager of Messrs. Shook Lin & Bok (Kuala Lumpur). She comes from a diverse professional background of sales and product management as well as events hosting and organisation before joining the legal industry in the field of knowledge management.
In her capacity as a knowledge manager, Adeline has designed and implemented information databases and processes to aid better knowledge flow within the organisation and to expand the organisation’s web of affiliations. She has managed several innovative knowledge projects including a structured student attachment programme tailored to complement traditional classroom learning with the necessary exposure and practical skills required by prospective legal professionals in the real world.
Trilingual in English, Malay and Mandarin Chinese, Adeline is highly involved in the development and execution of marketing and branding strategies within the firm and had always sought to bridge the communication gap between stakeholders, both inside and outside the organisation. She holds a bachelor’s degree in law from the University of London and is currently completing her Master’s in Business Administration from Sydney Business School.
Messrs. Shook Lin & Bok
Messrs. Shook Lin & Bok (Kuala Lumpur) is one of the largest law firms in Malaysia and the oldest law firm of local origin in the country.
Kaushik Roy, Director, Global Knowledge
Save the Children
Kaushik Roy is a Knowledge Management professional with more than 16 years of experience in leading Knowledge functions across locations, and is at present working as the Global Knowledge Leader at Save the Children, an international NGO. He is a certified Project Management Professional (PMP), and has a Black Belt in Six Sigma methodologies. Kaushik’s work experience includes heading Knowledge Management departments at KPMG, EY and Deloitte, and Information Technology roles at General Electric.
Kaushik has a Post Graduate Diploma in Business Administration (PGDBA) with specialization in Information Technology, and a Masters in Economics.
Kaushik is based in New Delhi, India, and in his free time enjoys long runs, travel and photography.
Save the Children
Save the Children is an international non-governmental organization that promotes children's rights. It was established in the United Kingdom in 1919 in order to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts.
Save the Children comprises of Save the Children International and 29 member organisations working to deliver change for children in around 120 countries. Save the Children believes every child deserves a future. Around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Call: +44 (0) 207 324 2365