The Royal Pacific Hotel & Towers, Kowloon, Hong Kong
Using KM to improve your firm’s service delivery in today’s economy
New to this year’s two-day agenda is a legal industry specific stream. The stream will take place on Day 1 (30 November) and you can book this as part of your two-day attendance or by itself.
You’ll benefit from hearing how law firms based in Asia are capitalising on KM to increase revenue and understand how other law firms are overcoming challenges that you are currently facing.
09:00 Registration and refreshments
09:30 Chair’s opening remarks
09:45 Challenges faced by KM: The sharing culture
Mariette Peters, Partner, Intellectual Property and Knowledge Management, Zul Rafique & Partners, Malaysia
10.30 Growing number of multinational law firms
There is no magic bullet.Yet the most successful firms have undertaken a concerted organisation-wide knowledge management taxonomy/CMS system. In order to address the change in mindsets, these firms must also tackle training and education on how and why the tagging and filing of briefs is so important. Carla will addres the need for knowledge and risk management training from the bottom up: from legal secretaries to the partners.
Carla Sapsford Maloney, Director, Strategic Knowledge Partners, Malaysia
11:15 Morning coffee break
11:45 Are challenging questions more powerful than answers?
Knowledge management is a challenging discipline given that it deals with the complex adaptive nature of human social systems. We are walking on a trampoline. Each step reconfigures the path ahead. There are no prescriptive solutions. Unintended consequences abound. In this dynamic session, you will have the conversations with many different people, while standing and moving around the room.
David Gurteen, Knowledge Management and Organisational Learning Consultant, Gurteen Knowledge, UK
12.15 Evolutions in leadership: Navigating the currents and headwinds within our organisations
This session focuses on leadership, trust, manipulation, our own initiatives, and creating currents to best navigate the leaders within our organisations. Upon reflection, our own actions can contribute as much to the disharmony around us as outside levels of discord influence behaviour. As business leaders, it is our responsibility to not only consider this possibility, but create an environment where others can understand this as well. Although it may seem like a philosophy unsuited to business, this session will argue that understanding and learning both how and when to trust is at the heart of all successful strategic initiatives.
Eric Hunter, Director of Knowledge, Technology & Innovation Strategies, Bradford & Barthel LLP and Spherical Models LLC, US
13:00 Networking lunch
14:00 KM from ground zero
For law firms, staying competitive doesn't mean staying in place, it means being one step ahead. That's why it is increasingly crucial for firms to implement an integrated KM systems to drive efficiency, enhance flexibility to meet client expectations and improve visibility of profitability.
Adeline Chin Yih Fen, Knowledge Manager, Messrs Shook Lin & Bok, Advocates & Solicitors, Malaysia
14:45 In the hot seat: Legal KM in practice — your questions answered
An opportunity to ask questions and discuss legal KM issues with a seasoned law firm knowledge manager. Come armed with questions on topics that most interest you and be ready to join in with some wide-ranging discussions which may include:
Janice Record, Head of International Knowledge and Insight, DLA Piper, International
15:30 Afternoon coffee break
16:00 Building a clear line of sight: Knowledge, strategy and a sustainable competitive advantage
Effective strategy and the creation of sustainable competitive advantage is not just about knowing your clients, the market, your competitors and your business. The great law firm brands are those which excel at execution. What are the simple things that you can do to m leverage your strategic and tactical assets?
Andrew Hedley, Director, Hedley Consulting, UK
16:50 Close of conference